J’entend une sorte de bruit de bulles qui éclatent, pendant la nuit, et le lendemain matin, mon ordinateur ne veut plus démarrer. J’essai de trouver le problème qui l’empêche de fonctionner, et après une journée de recherche intensive, je trouve le problème… fuite de liquide dans la prise d’une carte de mémoire. Et cela seulement un an après l’achat de mon ordinateur portable. Il m’est toutefois toujours possible de le faire fonctionner, en enlevant la carte de mémoire souillée, mais il reste que j’ai peur que le liquide continue de se répendre et qu’il fasse oxider des composantes importantes de mon ordinateur. Le pire, c’est que j’appelle un réparateur d’Apple, et il me dit que c’est assez fréquent comme problème!! Pas fort fort

English Translation (courtesy of Google Language Tools):

I hear some kind of noise bubble that burst during the night and the next morning, my computer does not start. I am trying to find a problem that prevents them from working, and after a day of intensive research, I find the problem … Fluid leak in the making of a memory card. And that only a year after buying my laptop. It is, however, always possible to make it work, by removing the memory card fouled, but the fact remains that I am afraid that liquid continues staked to and make oxider important components of my computer. The worst thing is that I call a repairman Apple, and he says it is not uncommon as a problem! Not very strong

The fried parts ultimately included the CPUs/cooling system, the power supply, the main logic board, the video card, and… the chassis, complete with toasted sensors. The last item could not be shipped until (est.) OCTOBER 5. Given that very delayed estimated ship date, Apple relented and agreed to replace the machine.

It is unfortunate that you really have to play hard against Apple Customer Relations to have this problem addressed adequately. The leaking CPU cooling system is clearly a design flaw. Apple has created some very hostile and angry customers from the ranks of former loyal Apple evangelists.

I’m waiting for someone to make a YouTube video spin-off of one of Apple’s commercials, featuring the corrosive, coolant-leaking Mac G5.

–Rich

Well, Apple didn’t ship the replacement the next day. In fact, it’s been over a week, and “estimated ship dates” have been July 24, July 29, and now July 30. Wayne did what he could from his end right fromt he get-go to “escalate” the urgency status of the part order, and he kept me informed of the changing dates. I personally contacted a supervisor, essica, at Apple today and was told that the part would ship tomorrow. When I questioned her as to whether the part would really ship or not, she stated, “I can’t say if it’s going to ship tomorrow, or if it’s not going to ship tomorrow.” In fact, she doesn’t know if there really is a G5 dual CPU unit in stock ANYWHERE at Apple that can be shipped. Jessica stated that she put out a “48 hour Global Search” and that I should have a shipment date within 48 hours, but probably by tomorrow afternoon or the following morning. When I then askked her if the previous ship date that she gave me of tomorrow (the 30th) was meaningless, she insisted it was not! But she also insisted that I not quote anything she said or she would “no longer be able to help” me. yea, right.

The G5 CPU Leak problem has been a much bigger problem than most people are aware of.

For more, check out:
http://www.macintouch.com/readerreports/powermacg5/topic4243.html

I’m a long-time Apple academic/business customer, but at times like this, I wish I had a Dell and could order a replacement part from a dozen different suppliers. I also with my OS X Server had Intel Inside. Apple’s service (including those I talked to at Apple) has sucked. I am glad that I get straight answers from the service guy at Simutek. The one bright light in the whole ugly mess.

–Rich